Professional tip: Lay out the obstacle, what your customer desires to do over it, And the way you created it possible. IDEO mentions the difficulties The us faces at massive, the efforts its consumer is getting to handle these difficulties, and also the ways IDEO took to help them make it occur.

Open up-finished thoughts encourage in-depth responses and allow individuals to elaborate on their own feelings and ordeals. Steer clear of asking Certainly or no queries because they limit the amount of data you could Obtain. Ultimately, learning from the case study method can Create your se